Partner Operations Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Operations Manager is responsible for owning and maintaining key processes across the partner lifecycle, capturing data while maintaining and improving data quality, and providing clear visibility into program and partner performance across the partner journey. the subject matter expert for our partner technology stack, data and analytics foundations, and partner tools and infrastructure and will lead the roadmap for our improving visibility and quality of our analytics capabilities to support a growing partner ecosystem and help Docusign achieve aggressive partner growth goals.

The Manager will be the operational lead of our Partner Programs, supporting the strategy, design and launch of new programs and partner benefits, with specific focus on our Service and Build partner tracks, as well as building improvements to partner setup, account management, and measurement of performance KPIs. They will focus on outcomes that drive simplicity, increase value, ensure data and process quality, and scale in support of a rapidly scaling organization.

They will partner closely with cross-functional teams such as Partner Programs and Success, GTM Strategy & Operations, Revenue Operations, Legal, Marketing, Enablement and the Partner team to design processes and systems, foster strong relationships, and ensure seamless collaboration and information sharing.

This role requires excellent analytical capabilities, strong project management skills, a metrics - and insights - driven approach to prioritization, and the ability to lead conversations and decisions across many internal organizations.

This position is an individual contributor role reporting to the Sr Director, Global Partner Operations.

Responsibility

• Manage operations for the Docusign Partner Program, maintaining Program content and field guide updates
• Coordinate a regular Program Governance Council and maintain proper reporting / tracking of Program requirements and benefits consumption
• Lead operations for our Build and Service Program Tracks
• Support build-out of SI solutions and solution play tracking / process in PSO
• Improve App Assurance (ISV solution) process and Services project tracking process
• Support development of an improved Build partner journey
• Provide Partner performance reporting and tracking
• Drive standardization and expansion of partner KPIs
• Ensure both internal and external audiences have consistent and repeatable reporting (including Customer usage reports)
• Drive improvements in partner account architecture
• Support requirements gathering and solution development for partner onboarding, support, and activation processes
• Oversee Partner compliance & agreement management (templates and repository)

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations
• Experience defining, tracking and reporting on KPIs for partner programs, pipeline, revenue, and ROI
• Expe…