Senior Practice Operations Specialist

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Senior Practice Operations Specialist to join our team in our Seattle, Portland, San Francisco, or Los Angeles offices.

We offer a hybrid work engagement with two days of remote work, and three days in-office.

The Senior Practice Operations Specialist will lead dedicated operational and matter-management efforts for a high-volume litigation and Food + Beverage workstream, with potential responsibility for adjacent industry team needs. This role is accountable for bringing structure, consistency, and forward momentum to the intake-to-billing lifecycle, including engagement letter workflows, matter opening, matter tracking, time entry management, billing coordination, reporting, and process improvement.

Working closely with Practice Management, Business Intake, Revenue Operations, Client Experience, legal assistants, and attorney leadership, the Senior Practice Operations Specialist will serve as the operational lead for this workstream—owning matter tracking documentation, driving follow-up, identifying gaps, escalating issues, and designing repeatable processes that improve transparency, accountability, and client service.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

• Lead the end-to-end operational workflow for a fast-paced, growing litigation workstream, including intake coordination, engagement letter execution, matter opening, matter-status management, and quality control, ensuring exceptional attention to detail, accuracy, and compliance throughout the matter lifecycle.
• Own and continuously improve the matter tracker, ensuring it provides reliable visibility into client names, matter names, billing rates, matter status, engagement letter status, attorney assignments, intake dates, DWT client/matter numbers, credit splits, supplier allocations, and other data needed to manage work efficiently.
• Lead engagement letter workflows by drafting, updating, organizing, tracking, and driving completion of approved forms, including standard engagement letters, joint representation letters, indemnitor agreements, and client- or supplier-specific variations.
• Drive matter-opening readiness by identifying missing information, resolving intake gaps, and coordinating with attorneys, legal assistants, Business Intake, Conflicts, Revenue Operations and other stakeholders to keep matters moving.
• Serve as the operational point of accountability for pending time, including tracking aging items, coordinating time transfers, promoting consistent time-entry practices, and escalating issues that create billing or reporting risk.
• Lead billing coordination for the workstream by managing pre-bill review workflows, tracking billing deadlines, surfacing bottlenecks, coordinating stakeholder follow-up, and escalating issues that may delay invoice finalization or collection.
• Develop and circulate regular status reports, dashboards, reminders, and leadership updates related to matter opening, engagement letter status, billing readiness, WIP, AR, supplier information, and other operational priorities.
• Design, document, and implement standardized workflows, naming conventions, shared inbox practices, document organization structures, and repeatable, scalable processes that and improve team-wide transparency.
• Proactively identify opportunities to streamline, automate, or centralize recurring steps in the intake, engagement letter, matter management, billing, and reporting processes, and lead practical implementation of agreed improvements.
• Influence and coordinate attorneys, legal assistants, Practice Management, Client Experience, Revenue Operations, Business Intake, Conflicts, and other firm departments to resolve operational issues quickly and maintain momentum on client work.
• Exercise independent judgment, discretion, prioritization, and strong…