Principal Operations Manager,Customer Success Job Dallas Texas USA,Business

We are looking for a Principal Operations Manager, Customer Success to help scale the operational engine behind Even Up’s Customer Success organization
In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers
This is a highly cross-functional role at the center of Even Up’s post-sales experience
You’ll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions
From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale
Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption
Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools
Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements
Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction
Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale

Benefits

Flexible working hours to match your style
Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
A variety of virtual team events such as game nights & happy hours
Choice of medical, dental, and vision insurance plans for you and your family
Flexible paid time off and 10+ holidays per year
A stipend to upgrade your home office for fully-remote roles
401k for US-based employees- 10-12 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related operational role in a high-growth SaaS environment
Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required
A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders
Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar)
Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment
"get it done" mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance

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Principal Operations Manager, Customer Success