Staff Product Manager, Client Experience

Job Description

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn't good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we'll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

• Equity in a high-growth start-up
• PTO program, including a Winter Office Closing:
  Christmas Day (Observed) through New Year s Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

About the role:

• Deep customer empathy and hunger to attack meaningful problems in the healthcare insurance landscape. As we build out our state expansion and revenue cycle strategy, you ll lead the team to ensure we re achieving our business goals and shipping intuitive products for our clients, partners, and operators.
• Expertise in technical integrations to enable growth. You are a systems thinker who can think across technical, operational, and product complexities to drive the organization toward new growth levers.
• Build vs. buy experience. You ve successfully navigated build vs. buy decisions and managed external technology partners to achieve business objectives.
• Cross-functional collaboration. You ll collaborate closely with Business Development, Finance, Care Coordination, Engineering, and Data to advocate for new investments and articulate how they will enable our growth at scale.
• Natural leader and team player. You ll be surrounded by smart, ambitious, and caring teammates who want to build great experiences together. You ll define product strategy and mentor other Product Managers.

As an organization, we are still early in our state expansion and revenue cycle strategy. You ll be responsible for shaping the vision and building or buying / integrating the tools that improve our clients and partners  experience with Two Chairs.

Core Areas of Responsibility

Product strategy & execution for revenue cycle management platform [60%]

• You ll build the roadmap for the revenue cycle and client-facing  cost  experience. You will take in a wide range of inputs across our business goals, client pain points, and our expansion ambition to understand and prioritize the most important work.
• You ll deeply know the full  revenue cycle  from client expectations when they sign up for care and confirm coverage through claim submission and reconciliation. You ll partner closely with our head of RCM to identify the products we need across our internal tools, client-facing tools, and clinician-facing tools.
• You ll uncover opportunities and validate them based on an understanding of the market and our business. You ll work with cross-functional leaders to drive alignment, often requiring frequent executive involvement
• You ll define solutions that span teams and impact every user persona in our ecosystem, and define detailed product & technical requirements to drive high impact

Product strategy & execution for state and health plan expansion [30%]

• You'll partner closely with our Business Development and Operations teams on state and health plan expansion and translate business needs to requirements for our client-facing and operational tools
• You'll push the organization to drive towards technically scalable solutions that will enable us to provide access to in-network mental health coverage faster

Execution on integrations that enables client growth [10%]

• You'll partner closely with our Staff Product Manager focused on new growth channels as well as our Business Development and Marketing teams to build integrations with partners that enable new client growth and demand channels

Impact and Success Indicators

Where you ll make an impact in the first 90 days:

• You ll learn the ins and outs of our current revenue cycle management platform and state expansion business goals for 2024. You ll embed yourself with the cross-functional team of business development, finance, and care coordination to deliver immediate business and client wins.
• You ll deliver a short-term (2024) and long-term (2025) for the revenue cycle and state expansion experience
• You ll lead the team in a strategy around our technical integrations and how they might enable growth (e.g. claims processing vendor, client-facing cost estimator tools & more)

Where you…