Salesforce Administrator New

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that.

You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

We are seeking an exceptional Salesforce Administrator to join our
Rev Ops team
. This role will report to the VP of Rev Ops. This is a critical role for building and supporting one of Garner's core systems as we continue to scale and transition into an AI-native company. This role will have high visibility and impact across all sales and customer success teams.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Design, build, and deploy Salesforce solutions end to end — flows, validation rules, custom objects and fields, page layouts, permission sets, and integrations with our GTM tools.
• Serve as the first point of support for all tickets and bug reports from Revenue users, resolving bugs and troubleshooting system errors and unexpected behaviors quickly and transparently.
• Partner with Sales, Customer Success, and Rev Ops leadership to translate business requirements into scalable, maintainable system designs.
• Own Salesforce data quality — manage deduplication, enrichment, imports, and regular audits so Revenue teams can trust the data they run on.
• Administer users, roles, profiles, and security, and manage change safely through sandboxes, testing, and controlled releases.
• Build and maintain reports and dashboards that give Revenue teams and leadership clear visibility into pipeline, forecast, and performance.
• Evaluate and implement AI capabilities across Salesforce and the GTM stack — including agentic and AI-assisted workflows — in support of our transition to an AI-native company.
• Document system architecture, processes, and changes, and train Revenue users to drive adoption of new functionality.

The ideal candidate has:

• 5+ years of Salesforce administration experience, ideally supporting Sales and Customer Success teams at a high-growth B2B company.
• Salesforce Administrator certification;
  Advanced Administrator or Platform App Builder certification is a plus.
• Deep fluency with declarative tools — Flow, validation rules, custom objects, permission sets, and security — and sound judgment about when a problem calls for configuration versus code.
• Hands‑on experience integrating Salesforce with a modern GTM stack, such as marketing automation, sales engagement, and enrichment.
• A track record of turning ambiguous business requirements from non-technical stakeholders into scalable, well-documented system designs.
• A strong service orientation — pride in fast, transparent support, clean data, and making Revenue users measurably more productive.
• Genuine enthusiasm for AI, with experience (or eagerness to build it) using AI tools like Claude and AI‑assisted workflows in day‑to‑day admin work.
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.