Senior Director, System Operational Process Improvement

City/State Virginia Beach, VAWork Shift First (Days)
Overview:

The Senior Director of Strategic Transformation is a leadership role focused on leading and influencing while overseeing large-scale organizational changes. This role requires alignment to senior leaders, strategic vision, and the ability to drive successful change across the enterprise. This leader is responsible for all aspects of leading a diverse, cross-functional team (both direct and matrix reports) that provides support for successful end-to-end delivery of initiatives/programs/projects - driving pace, speed to market and key consumer outcomes based on organizational strategy and needs.

Building strong, collaborative relationships with enterprise leaders to define, prioritize, and develop programs and initiatives is critical to maximize efficiencies and ensure financial targets are met (inclusive of value, outcomes measurements and KPIs).This dynamic leader will excel in:cross-functional collaboration, negotiation, resource alignment, stakeholder engagement, and continuous improvement.overseeing project portfolios, and ensuring transformation and project management standards across the organization, managing program leaders, project managers and teamsexecution and delivery that is on scope, schedule, and budgetanalyzing data to identify trends, patterns, and opportunities for improvementdeveloping new skills and capabilities within the organization to support ongoing transformation initiativestracking and measuring performance against key metrics and targets

Role Responsibilities – Transformation Office Lead re‑imagination of end‑to‑end processes by challenging legacy assumptions and ways of working

Identify opportunities to simplify, eliminate, or fundamentally redesign work Redefine workflows, decision paths, and governance to improve flow and clarity

Develop practical, non‑technology‑led solutions to reduce complexity and friction

Translate re‑imagined concepts into clear, prioritized improvement plans

Partner with IT to align re‑designed processes with targeted AI or automation enablement

Ensure technology is applied only after processes are meaningfully simplified

Drive cross‑functional alignment to adopt new process designs and operating models

Track impact of re‑imagined solutions on efficiency, speed, and effectiveness__________________________________________________________________Required at time of hire:

Bachelor level degree

Six Sigma Black Belt3 years accounting/finance3 years healthcare management

Work in person/hybrid in Virginia Beach, Virginia at Sentara Park Corporate Office Benefits:
Caring For Your Family and Your Career Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance
401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it  support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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