Business Analyst

Business Analyst

The Business Analyst will serve as a key member of a multidisciplinary project team, leading business analysis efforts across complex technology initiatives. The ideal candidate will engage with stakeholders to elicit, document, and validate business and technical requirements, analyze current-state processes, and recommend data-driven solutions. Additionally, by facilitating meetings, developing clear documentation, and collaborating with both business and technical teams, the selected candidate will ensure that client objectives are translated into actionable project deliverables and successful outcomes.

Reporting directly to the Director of Business Analyst & Intake, duties and responsibilities will include but are not limited to the following:

• Lead elicitation and analysis of business requirements, ensuring a comprehensive understanding of stakeholder needs and objectives.
• Identify and document functional and non-functional requirements, translating them into clear and actionable requirements specifications.
• Evaluate information gathered from multiple sources and decompose high-level information into detail.
• Develop and maintain detailed specifications, business rules, swim lane diagrams, user stories, wireframes, and mock-ups that effectively communicate the product vision and requirements to development teams.
• Facilitate workshops and meetings to gather input from different stakeholders and subject matter experts, ensuring comprehensive requirement documentation.
• Develop and maintain product roadmaps, prioritizing features and enhancements based on business value and customer impact.
• Act as a liaison between business stakeholders, development teams, and other relevant stakeholders, facilitating effective communication and alignment.
• Collaborate with the customer engagement team to understand user pain points, gather feedback, and incorporate enhancements into ongoing development efforts.
• Collaborate with QA teams to define acceptance criteria, test cases and scenarios, ensuring the quality and reliability of the delivered products.
• Monitor project progress and provide regular updates to stakeholders, addressing any changes in scope or requirements promptly.
• Continuously analyze feedback from stakeholders to refine product features and drive system improvements.
• Contribute to roll-out strategies and client training needs for new and existing systems.
• Conduct User Acceptance Testing (UAT) sessions, if necessary.
• Create end user documentation (user guides, quick reference guides, quick navigation videos), if necessary.
• Stay updated with industry trends, emerging technologies, and best practices, incorporating relevant insights into product development strategies.
• Provide guidance to junior analysts, mentoring them in effective requirement gathering, analysis, and documentation practices.
• Prioritize multiple tasks effectively, and ensure issues are identified, tracked, reported, and resolved in a timely manner.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.