Account Support Representative

Job Title: Account Support Representative

Classification: Full-Time, Temporary (90-Day Assessment Period);
Non-Exempt

(Opportunity for transition to Regular Full-Time Employment with Benefits)

REMOTE POSITION FOR ARIZONA APPLICANTS ONLY

-Must be able to pass background check.

- Schedule:

Tuesday-Friday 8am-5pm.

The Account Support Representative supports and reconciles accounts receivable with a strong emphasis on resourcefulness, accuracy, timeliness, and follow-through. This role works closely with the Owner, Director of Accounts Receivable, and account support team to deliver high-quality service and execute essential administrative, billing, and client-support functions.

This position is intentionally structured as a full-time, temporary role to allow both the Company and the employee to assess mutual fit, performance, and long-term alignment. The goal of this role is to identify and transition the right individual into a regular full-time position following a structured evaluation period.

This role is hired as a full-time temporary position with an initial 90-day assessment period.

During this time, the employee will receive training, support, and regular feedback while performing the full scope of the role. At or before the 90-day mark, the Company will conduct a formal review to evaluate:

• Role competency and accuracy
• Ability to manage workload and priorities
• Communication and collaboration with internal teams and clients
• Alignment with Company values, processes, and expectations

• Transition to a regular full-time position with eligibility for the Company’s full benefits package
• Extension of the temporary role if additional assessment time is needed
• Conclusion of employment if the role is determined not to be a mutual fit

This structure allows for transparency, clear expectations, and thoughtful decision-making for both parties.

• Coordinate billing and reimbursement processes, including accounts receivable, collections, authorization facilitation, and payment coordination
• Manage client accounts and implement billing and collections procedures aligned with client systems and workflows
• Track insurance claims to ensure timely payment and appropriate follow-up
• Prepare, post, verify, and record customer payments and A/R transactions
• Maintain and audit databases; perform data entry, reconciliation, and reporting
• Review internal policies and procedures to ensure billing compliance
• Assist with provider credentialing and contracting as needed
• Work with clients and insurance providers to resolve claim denials and billing issues
• Maintain accurate, complete, and up-to-date customer records
• Support client-specific initiatives and general project coordination
• Build strong client relationships to support satisfaction and issue resolution
• Ensure compliance with HIPAA and uphold confidentiality standards
• Use AI tools, including large language models, to support workflows such as summarizing issues, drafting appeals or client communications, and creating documentation (training provided)
• Perform other duties as assigned

• Minimum of 6 months of billing or accounts receivable experience
• ABA industry experience preferred

• Working knowledge of billing and accounts receivable best practices
• Strong customer service skills with a client-focused mindset
• Clear, professional verbal and written communication
• Ability to establish and maintain trusted working relationships
• Excellent attention to detail and organizational skills
• Analytical, resourceful, and proactive problem-solving approach
• Ability to work effectively in a fast-paced and deadline-driven environment
• Proficiency with Microsoft Office, billing platforms, and relevant databases
• Comfort using ethical AI-supported tools as part of daily workflows
• Knowledge of HIPAA and commitment to confidentiality

• Prolonged periods of sitting at a desk and working on a computer