Remote Customer Care Scheduler & WFM Analyst
Remote / Online - Candidates ideally in
Dayton, Montgomery County, Ohio, 45401, USA
Listed on 2026-08-05
Dayton, Montgomery County, Ohio, 45401, USA
Listing for:
Signet Jewelers Limited
Remote/Work from Home
position Listed on 2026-08-05
Job specializations:
-
Business
Job Description & How to Apply Below
Signet Jewelers Limited is seeking a remote Customer Care Scheduler Operations analyst to monitor contact center trends, forecast staffing, and manage agent schedules. The role involves building staffing routines, analyzing inbound call and chat traffic, and maintaining WFM configurations to meet SLA targets.
You will support budgeting, staffing policy recommendations, and ad-hoc reports while training user communities on scheduling processes.
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