Director of Product Management - Program Operations - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Product Management - Program Operations will lead the strategy, vision, and execution for the Program Operations business within the State Government portfolio. This leader will be responsible for defining a cohesive product strategy, rationalizing the product portfolio, driving innovation, commercialization, and improving financial performance across a $95M business. The Program Operations business is currently underperforming, and this role will be accountable for aligning product investments with market demand, customer outcomes, and business objectives to restore profitable growth.

Working closely with technology, operations, sales, implementation, and client leaders, this individual will ensure the Program Operations product portfolio delivers differentiated value to state agencies while strengthening competitive positioning and long-term sustainability.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

The Director will provide strategic product leadership across solutions including:

* Provider Management Self-Service - Digital solutions that streamline provider enrollment, credentialing, communications, claims support, and self-service experiences for Medicaid providers

* Long-Term Services & Supports (LTSS) - Solutions supporting eligibility, enrollment, care coordination, service authorization, and case management for long-term care programs

* Prior Authorization - Workflow and decision-support solutions that improve authorization efficiency, compliance, and clinical appropriateness

* Program Integrity - Analytics and workflow solutions that detect fraud, waste, and abuse while improving Medicaid program oversight

* One Assist - A government-secure, FedRAMP-hosted, cloud-native omnichannel contact center platform supporting constituent, provider, and agency interactions

Primary Responsibilities:

* Develop and execute the product vision, strategy, and multi-year roadmap for the Program Operations business

* Own the product portfolio strategy and performance, including revenue growth, profitability, customer adoption, and market competitiveness

* Evaluate and rationalize existing products and investments to optimize the portfolio and focus resources on the highest-value opportunities

* Identify emerging market and product opportunities, customer needs, and strategic partnerships that drive growth, commercialization, and competitive differentiation

* Translate customer, regulatory, and market insights into product strategy and investment priorities

* Partner with technology and engineering teams to deliver secure, scalable, cloud-based solutions that meet client and regulatory requirements

* Collaborate with operations, implementation, sales, and customer leadership to ensure successful product adoption and customer outcomes

* Develop business cases, pricing strategies, commercialization plans, and investment recommendations for new and existing offerings

* Establish product governance, performance metrics, and KPIs to measure customer value, business performance, and financial outcomes

* Serve as the executive product leader for the Program Operations business, aligning cross-functional teams around a common vision and strategic priorities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as…