Quality Assurance Analyst (Management Operations Analyst II

Quality Assurance Analyst (Management Operations Analyst II)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

The Department of Healthcare and Family Services, Division of Quality Management is seeking to hire a Quality Assurance Analyst. This position will design and conduct studies and reviews to determine policy effectiveness, system improvements and developments. Additionally, this position will develop specialized computer reports and provide technical assistance to Division staff. The ideal candidate will possess strong analytical, management operations, communication, and leadership skills.

HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

HFS is an equal opportunity employer.

Essential Functions Under direction, independently designs and conducts studies and reviews to determine policy effectiveness, system improvements and developments. Provides technical assistance and advice for sections within the Medical Programs Division. Reviews and analyzes bulletins, proposed letters, affected Federal regulations and procedure manuals for the programs. Designs and develops specialized computer reports regarding the programs. Confers with agency operation staff, managers, and other state agency staff to facilitate the completion of studies.

Performs other duties as required of assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research. Requires three (3) years of progressively responsible professional experience in management operations analysis.

Preferred Qualifications Three (3) years of experience working with the application and conduct of management studies. Three (3) years of experience working with electronic data processing operations and the manner they are utilized in operations analysis. One (1) year of experience working in a quality assurance program for a public or private organization. One (1) year of experience analyzing problems and developing a system of action.

One (1) year of experience utilizing the concepts and techniques of operations research to develop research projects.

Conditions of Employment Requires completion of a background check and self-disclosure of criminal history. Requires the ability to utilize and maintain state issued equipment such as a laptop.

Work Hours:

Monday - Friday 8:30 a.m.

- 5:00 p.m. Headquarter

Location:

201 S Grand Ave E, Springfield, Illinois, 62704 Work County:
Sangamon Email: HFS.DMPApps Posting Group:
Leadership & Management