Vice President of Client Services

Vice President Of Client Services

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

• Serve as a primary liaison between the field and home office.
• Foster strong relationships with leaders across all levels of the organization.
• Navigate and manage complex field dynamics involving uplines, downlines, sidelines, partnerships, co-leadership arrangements, and organizational transitions.
• Provide guidance and recommendations regarding organizational structures, leadership relationships, and field alignment.
• Support the resolution of escalated fields while maintaining neutrality and professionalism.

• Lead mediation efforts involving field disputes, organizational conflicts, and escalated relationship matters.
• Serve as a trusted and impartial resource for conflict management and resolution.
• Participate as a member of the Agent Conduct Committee.
• Partner with Compliance and Legal to investigate and resolve agent and client complaints.
• Assist in fact-finding, documentation review, interviews, and recommendations related to conduct matters.
• Support the consistent enforcement of company standards, policies, and ethical expectations.

• Support and strengthen strategic relationships with carrier partners.
• Collaborate with internal teams and carrier representatives to improve placement rates, service levels, and business retention.
• Assist in resolving escalated underwriting, service, and placement matters.
• Support carrier growth initiatives and strategic partnership opportunities.

• Partner with Operations, Technology, Licensing, Contracting, and Compliance teams to improve service delivery and operational efficiency.
• Support technology initiatives that enhance agent experience, field support, scalability, and operational effectiveness.
• Provide field insight and feedback to improve systems, workflows, and communication tools.
• Assist in identifying opportunities for continuous improvement across service functions.

• Oversee home office facilities and workplace operations.
• Manage office-related vendors, maintenance, workplace enhancements, and facility initiatives.
• Ensure the office environment reflects the culture, professionalism, and standards of the organization.
• Support workplace planning and employee experience initiatives.

• Serve as an ambassador of PHP's culture, values, and standards.
• Build trust and…