Incident Investigation Specialist

Are you ready to take the next step in your career? At Kelly, we believe that work should empower your development, and we’re excited to connect you with dynamic opportunities.

Kelly Services, in partnership with Nissan North America, is currently recruiting for an Incident Investigation Specialist. In this role, you will be responsible for evaluating, investigating, and managing product liability allegations related to vehicle safety and performance.

This is a full-time, hourly role paying $27.80/hour with growth potential at Nissan North America after one year.

In office Monday–Thursday, 8am–5pm. Fridays are work from home.

• Gather accident details from customers referencing product liability concerns and accurately document all information.
• Educate customers on the proper operation of affected vehicle systems.
• Coordinate vehicle inspections with Nissan’s technical personnel or third-party service providers.
• Collect and analyze information from customers, dealers, and third-party agencies to ensure comprehensive case investigations.
• Receive inspection findings from the Nissan legal department and engineering teams to help establish the company’s position.
• Confidently communicate Nissan North America’s position to customers, negotiate settlements when appropriate, or issue denials of assistance.
• Coordinate with aftersales support staff, dealers, attorneys, insurance companies, and law enforcement to facilitate thorough case resolution, including repairs or repurchases.
• Review and process repair estimates and service provider billing in accordance with company guidelines.

• Strong interpersonal, conflict resolution, and decision-making abilities.
• Excellent written and verbal communication skills.
• High attention to detail and organizational skills.
• The ability to handle confidential information and sensitive cases professionally.

• Education: Bachelor’s degree required—no exceptions.
• Experience: At least one year of relevant professional experience (automotive claims, case management, or product liability preferred).
• Technical
  
  Skills:
  
  Basic proficiency with word processing, spreadsheets, and case management software. Saleforce highly preferred

• 16 paid holidays
• 10–15 days of paid time off
• Enhanced medical benefits
• Kelly Perks Discount Program
• Weekly pay

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice () .

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws.

A conviction does not automatically bar individuals from employment.