Vendor Onboarding Project Manager

Key facts

• Location:
  
  Toronto
• Engagement:
  Full-time permanent
• Salary: $80,000 - $95,000 CAD

• Oversee the comprehensive onboarding process for both new and existing vendors post-contract signing, ensuring a smooth transition into the Marketplace.
• Develop detailed project plans that outline timelines, milestones, dependencies, and success metrics tailored to different integration methods, including API, SFTP, embedded solutions, and manual processes.
• Manage multiple onboarding initiatives concurrently, effectively prioritizing tasks to meet competing deadlines.
• Identify potential risks, dependencies, and challenges throughout the onboarding process, proactively creating strategies to keep projects on track.
• Maintain project governance by providing regular updates, tracking actions, and ensuring accountability among stakeholders.
• Act as the primary liaison among Product, Engineering, Finance, Fulfillment, and Marketplace Operations teams to facilitate communication and collaboration.
• Lead project meetings to drive decision-making and resolve issues that arise between technical and business teams.
• Collaborate with vendors to address technical requirements, ensure launch readiness, conduct testing, and establish operational procedures.
• Ensure that all stakeholders are well-informed about project timelines, responsibilities, risks, and significant milestones.
• Continuously assess and enhance vendor onboarding processes, documentation, and operational workflows to improve efficiency.
• Create scalable onboarding frameworks, templates, governance structures, and best practices aimed at minimizing manual tasks and increasing launch efficiency.
• Identify and implement opportunities for automation, tool enhancements, and overall process optimization.
• Support the collection and analysis of onboarding metrics to evaluate launch efficiency and operational performance.
• Maintain comprehensive onboarding documentation, including implementation guides, launch checklists, and process documents.
• Contribute to the knowledge-sharing culture within Marketplace Operations to enhance team capabilities.
• Ensure that onboarding standards remain up-to-date as products, integrations, and operational processes evolve.

• A minimum of 3 years of experience in Project Management, Program Management, Operations, Technical Implementations, or similar fields.
• Proven experience in managing complex projects that involve both technical and business stakeholders.
• Strong project planning, prioritization, and organizational skills are essential.
• Demonstrated ability to handle multiple projects in a fast-paced environment effectively.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities, with a commitment to continuous improvement.
• Familiarity with project management tools such as Jira or Smartsheet is required.
• Understanding of APIs, SFTP, integrations, and the software implementation lifecycle.
• Experience in developing scalable operational processes and maintaining documentation is preferred.
• A Bachelor's degree or equivalent experience is advantageous.

• Experience in sectors such as SaaS, Marketplace, Rewards, Fin Tech, or eCommerce would be beneficial.
• Familiarity with vendor management and onboarding best practices.
• Knowledge of customer experience enhancement strategies.

• Proficiency in Jira and Smartsheet for project management.
• Understanding of APIs and SFTP for technical integrations.
• Familiarity with operational frameworks and documentation practices.

Achievers provides a comprehensive benefits package that includes health insurance and life insurance from the first day of employment, parental leave top-up, and employer-matched RRSP contributions. Employees enjoy flexible vacation policies, access to an Employee and Family Assistance Program, and opportunities for professional development. The position offers a hybrid work model, allowing for a combination of remote work and time spent in the Toronto office.

While Achievers employs AI tools to assist in the hiring process, final hiring decisions are made by human recruiters. Candidates requiring accommodations during the interview process are encouraged to communicate their needs to the company.