Operations and Fulfillment Analyst

Your eye for detail matters! The implementation area is hiring an Operations & Fulfilment Analyst. In this critical role, you will be responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the select segment. Confidential, unpublished property of The Cigna Group. Do not duplicate or distribute.

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• Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners
• Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed.
• Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge
• Provide support for projects and stretch assignments.
• Meet or exceed departmental metrics and performance standards.

• High school diploma or GED required; college degree is a plus
• Strong knowledge of Cigna's processes, including benefits, eligibility, , billing and banking
• Preferred 2 + years of experience in account management, sales, and/or client service
• Required 2+ years of experience in project management or account management
• Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required
• Great at solving problems and using data to reach goals, required
• Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required
• Experience with vista, ePRO, CIT and benefit summary systems, preferred
• Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required
• Strong communication and organizational skills to work with people at all levels and functions, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10
  
  Mbps download/5
  
  Mbps upload.

For this position, we anticipate offering an annual salary of 55,700 - 92,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

• medical
• vision
• dental
• well‑being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• A minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.