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Remote Senior Manager, AI-Driven Support Excellence
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-08-07
Boise, Ada County, Idaho, 83701, USA
Listing for:
Framework Ventures
Remote/Work from Home
position Listed on 2026-08-07
Job specializations:
-
Business
Change Management, AI Business & Operations
Job Description & How to Apply Below
Zscaler is seeking a Senior Manager, Support Excellence & Digital Services to lead AI-powered transformations across knowledge management, process optimization, and enablement in a remote role. You will align initiatives with the Customer Success Organization and drive improvements in self-service capabilities and case outcomes.
You will collaborate with Engineering, Operations, and Product to ensure scalable digital solutions and stronger product supportability, while implementing KCS practices
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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