Senior Business Coach, Delivery Service Partner Program (Fulfillment & Operations

Senior Business Coach, Delivery Service Partner Program

Job :  |  Services LLC

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas.

This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature‑state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

• Manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network.
• Provide strategic guidance throughout their business lifecycle—from pre‑launch preparation through mature‑state optimization.
• Facilitate solution‑oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards.
• Collaborate with cross‑functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams.
• Implement data‑driven recommendations that create meaningful change both internally and externally.

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities.
• Conduct data‑driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives.
• Build and maintain productive relationships with regional stakeholders.
• Identify operational inefficiencies and champion process improvements across the network.
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience.

• Drive both strategic initiatives and tactical execution to achieve business objectives.
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long‑term solutions.
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross‑functional priorities.
• Demonstrate sound judgment in solution design, balancing complexity with efficiency.
• Lead resolution of complex business challenges through detailed analysis and effective escalation management.
• Foster collaborative relationships across multiple business units and organizational levels.
• Deliver compelling verbal and written communications, including executive‑level presentations and strategic recommendations.

• Position is headquartered at our Nashville Hub.
• Work arrangement includes a structured mix of office presence, field travel, and remote work days.
• One week per month is dedicated to in‑office collaboration at the respective team’s Hub.
• Significant field engagement is required: minimum 3 days per week of travel for 3 weeks per month to support a portfolio of Delivery Service Partners.
• Must be comfortable with regular travel and maintaining a flexible schedule.