Director, Market Access Operations

Director, Market Access Operations

Reporting to the Vice President, Market Access & Channel Strategy, the Director, Market Access Operations is a highly visible leadership role and core member of the Market Access Leadership Team. This role is accountable for building and sustaining the operating infrastructure that enables the Market Access organization to execute with clarity, discipline, and measurable business impact. Beyond operational execution, the Director will serve as a key business leader responsible for enterprise business planning, governance, performance management, analytics prioritization, resource planning, leadership team effectiveness, organizational effectiveness, vendor oversight, and cross-functional execution across Market Access.

The Director will help shape strategic priorities, drive accountability, and ensure alignment of resources, capabilities, and performance objectives across the organization. This leader will connect priorities across Market Access functions, establish scalable processes, generate meaningful business insights, and support data-driven decision-making. The role will serve as a strategic advisor to the Market Access Leadership Team, helping translate organizational priorities into actionable plans, governance processes, performance metrics, and execution frameworks.

The position partners closely with Commercial, Patient Services, Field Reimbursement, Care Navigation, Managed Markets, Pricing & Contracting, Channel Strategy, Finance, Training, Compliance, Legal, Business Analytics, and external partners to ensure coordinated execution and continuous improvement.

Key Responsibilities:

• Market Access Business Operations & Governance: Serve as a core member of the Market Access Leadership Team, helping translate strategic priorities into actionable operating plans, governance routines, and measurable outcomes. Establish and maintain business processes, operating procedures, decision-making forums, and governance frameworks that support organizational effectiveness and scalable growth. Drive operational excellence across Market Access by coordinating priorities among field teams, patient support functions, managed markets, channel strategy, and home-office stakeholders.
  
  Monitor key business initiatives, identify execution risks, and ensure timely follow-through on leadership priorities. Identify operational gaps, risks, and opportunities, and lead process improvements that improve efficiency, accountability, and business performance.
• Business Intelligence, Performance Management & Insights: Partner with Business Analytics and cross-functional stakeholders to define Market Access KPIs, performance measurement frameworks, reporting requirements, and analytics governance. Own the business prioritization of Market Access reporting and analytics requests, ensuring resources are focused on the highest-value business questions and decisions. Translate business needs into analytical requirements and partner with analytics teams to develop dashboards, reports, and performance-monitoring capabilities.
  
  Lead recurring business and performance reviews with Market Access leadership, identifying trends, risks, opportunities, and recommended actions. Ensure leadership has access to timely, actionable insights that support informed decision-making, resource allocation, and execution discipline. Develop executive presentations, business reviews, and decision-support materials for the Market Access Leadership Team and senior stakeholders.
• Organizational Planning, Resource Management & Capability Building: Lead annual business planning, budget management, resource allocation, and headcount planning processes for Market Access. Support organizational design, workforce planning, role optimization, and capability development initiatives across Market Access functions. Partner with Finance and Market Access leadership to assess organizational needs, evaluate investment trade-offs, and align resources to business priorities. Track and monitor utilization of budgets, resources, systems, and operational investments, escalating risks and recommendations as appropriate.
  
  Lead, coach, and develop direct reports and/or dedicated operational resources as assigned; influence matrixed teams to deliver against shared priorities.
• Cross-Functional Leadership & Execution: Partner with Patient Services, Field Reimbursement, Care Navigation, Managed Markets, Pricing & Contracting, Commercial, Training, Compliance, Legal, Finance, and other stakeholders to drive operational effectiveness and business performance. Serve as a liaison across functions to identify, prioritize, and resolve operational issues that impact Market Access execution. Lead cross-functional projects, process improvement initiatives, and implementation efforts impacting Market Access and related stakeholders.
  
  Facilitate communication and alignment with alliance partners, external vendors, and strategic business partners as appropriate.
• Vendor,…