Account Manager

At be Matrix we create a lasting impact with employees who are passionate about exhibits and events. Our HR department is always on the hunt for talented and motivated people.

At be Matrix, we value
respect, passion, and teamwork.These values are visible on a daily basis and are the reason our employees love working here! Our goal is to create great business for our clients and even greater experiences for our client’s clients.

• In-depth and in-house training from day one.
• Work-life balance thanks to flexible hours and the opportunity to work from home.
• Fun team activities during the year!

Position: Account Manager

Location: Norcross, GA

Job : 406

# of Openings: 1

Position:
Account Manager

Reports To:

Client Experience Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES are included in the list below. Other duties may be assigned, as needed.

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain existing business and acquire new customers
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s orders
• Acting as the client’s representative to ensure that their demands are met with a focus on improving the customer experience
• Manage the quote and order creation process within the client provided deadlines
• Review and verify sales agreements and supplied documents including quotes, timelines, shipping, approvals, and deposits
• Ensure that all information entered in ERP is accurate and details are provided
• Collect deposits, based on terms, on orders before sending to production department
• Confirm schedule for product pickup date and time
• Provide an exceptional level of client satisfaction

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience in related field
• 2+ years of customer service experience
• Basic understanding of the exhibition industry, with the ability to become a subject matter expert on the job
• Ability to work in multiple computer systems and programs including MS Office Suite, ERP, and CRM.
• Excellent verbal and written communication skills
• Able to prioritize tasks and meet deadlines
• 1-2 domestic business trip per year may be required