Principal Product Manager - Strategic Accounts

Principal Product Manager
- Strategic Accounts

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Principal Product Manager
- Strategic Accounts serve s as the bridge between customers, product strategy, and market innovation. This role serves as the main product partner working directly with enterprise clients to uncover needs, co-create solutions, influence product direction, and drive adoption. The position combines product management, customer partnership, technical consulting, and change management to deliver measurable business outcomes , while balancing client priorities with scalable product strategy.

Location:

This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.

• Product Strategy & Roadmap Leadership :
  Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives .
• Customer Engagement & Relationship Management :
  Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner .
• Needs Discovery & Voice of Customer :
  Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements.
• Co-Creation & Innovation :
  Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities .
• Product and Engineering Collaboration :
  Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations .
• Change Management & Adoption :
  Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities .
• Outcome Measurement & Continuous Improvement :
  Track customer outcomes, measure solution impact, and feed insights back into product strategy.
• All o ther duties as assigned.

• Education:
  
  Bachelor's degree in Business , Product Management, Healthcare Administration, Information Systems or a related field, or equivalent practical experience.
• Experience : 8+ years of experience in product management, customer-facing product roles, strategic consulting, healthcare technology, or related disciplines.
• Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments.
• Demonstrated ability to translate customer needs into pr oduct strategy, roadmap decisions, and measurable business outcomes.
• Experience partnering with P roduct, E ngineering, I mplementation, and O perations teams to deliver customer‑centric solutions .
• Exceptional communication, facilitation, organization, and stakeholder management skills .
• Experience building trusted advisor relationships with enterprise customers.
• Ability to balance customer‑specific needs with scalable product strategy.
• Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment.
• Strong analytical and problem‑solving skills with experience using data to drive decision‑making.
• Experience with strategic customer partnerships and executive‑level engagement .
• Familiarity with healthcare data, integrations, APIs, and interoperability concepts .
• Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy.
• Health tech, benefits…