Government Success Manager North America

Do you want to join us on our mission to shape democracies for the digital age? You have come to the right place.

Go Vocal is a gov-tech SaaS scale-up reshaping digital democracy
. Our platform has empowered 750,000+ people across 600+ cities in 20+ countries to participate in local decision-making. Our mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive. Featured in The New York Times, Forbes, and TIME magazine, we're on track to reach 2.5 million active participants
.

We are looking for someone with a strong belief in the power of community engagement and the drive to put it into practice with local governments.

• Manage a book of +45 North American clients — onboarding, increasing adoption, ensuring retention, and upselling, all while building strong client intimacy. You will work closely with a junior Government Success Manager to spot synergies and sharpen our approach to North American clients.

• Be a thought leader on public participation for civil servants: in person (workshops, training), remotely (video calls), and through content (guides, articles).

• Work closely with our North American Director and Head of Marketing to shape our GTM strategy and expand our client base by delivering expert input, presenting at webinars, and supporting sales.

• You have 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role.

• You have 5+ years of experience working in the public sector; an existing network you can leverage is a plus.

• You are an exceptional communicator in English
  , able to lead client group sessions as well as build one-to-one relationships with community engagement professionals and senior managers.

• You are extremely organized and can create structure and processes in ambiguous situations.

• You have a results-driven mentality, with a bias for speed and action.

Go Vocal is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

• The opportunity to create social impact at scale by helping local governments engage their communities.

• A key role in our growth from start-up to scale-up
  , and especially in our North American expansion.

• A healthy, collaborative work culture with autonomy and ownership.

• A diverse, international, and mission-driven team that values both purpose and fun.

• Regular team events
  , inspiring lunches, quarterly town halls, and annual global retreats.

• A competitive compensation and benefits package (between 95k and 120k USD OTE incl min 15% variable), including a yearly training budget, a collective bonus plan, unlimited access to mental well-being support (via Open Up), full remote-work flexibility, and more.