Strategy & Operations Lead - Clinical Outcomes

** Become a part of our caring community*
* We are looking for a dynamic Strategy & Operations Lead to develop clinical solutions for our members and providers, with accountability from strategy to execution.

Location:

Remote anywhere in the US

The Strategy & Operations Lead will work across clinical initiatives focused on improving outcomes for members with chronic conditions such as Congestive Heart Failure (CHF), hypertension, and diabetes. The Strategy & Operations Lead will work on diverse and complex problems by bringing their own contributions together with other key stakeholders from across the enterprise and leading end-to-end strategy development and operationalization for top priorities.

Key responsibilities may include but are not limited to:

** Best Practice Identification and Translation:*
* + Drive and synthesize insights across Clinical Analytics, member research, and provider research to inform the strategic roadmap and execution priorities.

+ Translate insights into best practices and operational playbooks.

** Product & Insight Development and Execution:*
* + Co-develop and drive the execution of direct-to-member interventions to improve chronic condition management.

+ Lead the design and refinement of provider-facing data views (dashboards, insights, performance summaries) to ensure they are actionable, timely, and aligned to provider workflows.

+ Co-develop and support the execution of interventions to address key barriers for providers (PCPs and specialists).

+ Work with enterprise partners (e.g., care management, clinical programs, analytics) to ensure alignment and remove operational barriers to member and provider adoption.

+ Synthesize complex clinical, operational, and analytic information into clear recommendations for executive leadership.

** In general, the Strategy & Operations Lead - Clinical Outcomes will:*
* + Engage in an ambiguous problem solving and strategy setting

+ Use data and insights from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for members and providers

+ Lead cross-functional teams to define discrete opportunities that are both impactful and achievable

+ Work directly with cross-functional partners across the enterprise to create the operationalization models, test and learn strategies, performance management strategies, and roadmaps to execute on prioritized opportunities

+ Lead or support implementation of initiatives in partnership with internal or external teams.

** Use your skills to make an impact*
* ** Role Essentials*
* + Bachelor's degree

+ 7 or more years of experience in population health strategy, health outcomes strategies and/or product strategy OR 3 years of management consulting with additional 2-3 years of professional work experience

+ Experience in strategy consulting, business strategy, clinical, product, and/or operations areas

+ Direct people leadership and/or experience leading others by influence

+ Ability to interpret and leverage data and analytics to improve strategy and make recommendations

+ Strong communication skills both verbal and written, with ability to flex to different audiences, including senior leadership

+ Proven skills influencing others and a track record of success leading through ambiguity

+ Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders; ability to execute within deadlines

+ Ability to work independently to manage projects to achieve objectives

+ Competency with Microsoft Office suite (PowerPoint, Excel)

** Role Desirables*
* + Master's level degree

+ Clinical background (MD, RN, RPh, etc.) preferred

+ Advanced degree in relevant field or MBA

+ Exposure or experience with clinical care delivery and interventions

** Additional information*
* To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

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