Consultant, Claims Practice (Supplemental Health

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Alternate Locations: Charlotte, NC (North Carolina);
Work from Home

Work Arrangement:

Remote :
Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:is not available for this opportunity.

Requisition #:76410

We are excited to bring on a highly motivated Claims Practice Consultant to our Group Claims organization. This position is primarily remote. Candidates located within a commutable distance of a Lincoln office may be required to follow a hybrid work schedule.

Background Details

As a Claims Practice Consultant, you will support ongoing improvements and performance enhancements within the Supplemental Health Claims area. You will collaborate across functions, provide data-driven insights, and offer recommendations to enhance claim processes, service delivery, and operational effectiveness. Working closely with internal stakeholders, you will help identify opportunities for continuous improvement and support initiatives that drive positive outcomes for both customers and the business.

If this sounds like a role for you, please read on!

• You will review complex claims, analyze trends, and identify process improvement opportunities that enhance efficiency, accuracy, and outcomes.
• You will prepare monthly reports summarizing claims statuses, trends, and insights to support leadership decision‑making and drive continuous improvement.
• You will help translate, communicate, and implement policy, process, and training updates to ensure claims teams understand and apply changes effectively.
• You will improve workflow and operational efficiency within the senior admin space by overseeing processes, monitoring workloads, and streamline tasks for better productivity.
• You will stay current on industry trends, assess their impact, and partner with internal partners to integrate new practices and improvements.

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3 - 5+ Years Experience in the insurance industry ( individual, group, Life, ADD, STD, LTD, Dental, HMO/PPO, customer support, claims) (Required)
• 3 - 5+ Years Experience with Disability claims practices (Required)

Applications for this position will be accepted through August 19, 2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

Free financial…