Project Analyst - GSA

Project Analyst - GSA

Censeo is seeking a customer-focused and detail-oriented Project Analyst to support the GSA and other federal client agencies by providing support to the Customer Engagement Team during the transition to the GO.gov e-gov travel services (ETS) shared service. The Project Analyst will be responsible for coordinating Customer Engagement Managers (CEM) activities, tracking transition statuses and issues, facilitating stakeholder communications, and collaborating with the team to strengthen streamlining efforts.

Key responsibilities include:

• Support Customer Engagement Managers in planning, coordinating, and executing agency transition activities
• Maintain project schedules, milestones, action item trackers, risk logs, and status reports
• Coordinate meetings, workshops, and transition planning sessions with agency stakeholders
• Document meeting outcomes, decisions, and action items
• Assist CEMs in managing relationships with agency customers throughout the transition lifecycle.
• Assist CEMs in preparing customer-facing materials
• Track stakeholder questions, issues, and requests to ensure timely resolution
• Maintain accurate records of customer interactions and the transition progress
• Support collection and maintenance of transition-related data from multiple sources
• Support data quality reviews and transition readiness assessments
• Identify opportunities to improve transition processes, customer experience, and team efficiency
• Support development and maintenance of standard operating procedures, templates, and knowledge management resources
• Contribute to lessons learned and continuous improvement initiatives

The ideal candidate:

• Has a Bachelor's degree in Business Administration, Public Administration, Management, Information Systems, Communications, or related field required
• Has 2-5 years of experience supporting projects, implementations, customer success programs, or federal programs required
• Has experience coordinating multiple tasks and priorities across diverse stakeholder groups required
• Has experience preparing reports, presentations, and project documentation required
• Has experience supporting federal government clients preferred
• Has experience supporting system implementations, technology deployments, or organizational change initiatives preferred
• Has knowledge of project management methodologies and tools preferred
• Can build a strong degree of trust with the client
• Has excellent written and verbal communication skills
• Can work independently while collaborating effectively within a team environment
• Has strong organizational skills and attention to detail
• Has strong time management skills
• Has experience with Microsoft Office and Google Suite

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients' most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

At Censeo, our award-winning culture means you'll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we're also good friends who know the names of each other's dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead.

Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.

The location:

Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back…