Training & Implementation Lead

At Ortho Fi, we help orthodontists launch more smiles while ensuring top‑tier patient care. Our tech‑savvy solutions empower practices across the United States, supporting over 2,000 practices and unlocking access to quality orthodontic care for millions of patients.

The Training & Implementation Lead is responsible for rolling out Ortho Fi’s products and services to orthodontic practices nationwide. You will partner with orthodontists, manage entire end‑to‑end implementation, schedule and follow project plans, and turn challenges into wins. Typical implementations include several weeks of remote system training and setup, a few days of onsite coaching, and post‑implementation support aligned with the Adoption and Account Management teams.

You will also work closely with the Training Development team to improve training materials based on customer feedback and implementation surveys.

At times, trainings and duties may fall outside the standard work hours in your timezone.

Tenacious, driven, and resourceful, you see challenges as opportunities and bring a positive, collaborative attitude to the team.

• Bachelor’s degree required or equivalent work experience
• Strong desire to work in a challenging, fast‑paced environment
• 2–4 years of client‑facing training experience in software, service, or processes strongly desired
• Excellent presentation skills, professionalism, and poise
• Ability to build rapport and trust quickly with others
• Results‑oriented mindset with creative problem‑solving and innovative thinking
• Professional, adaptable communication skills for in‑person, phone, and email interactions
• Excellent work planning and analytical skills; ability to prioritize based on business need
• Ability to work successfully as part of a team and assist others
• Willingness to travel ~50% of the time during normal seasons (2–3 days, 2 weeks/month) with peak seasons requiring up to 75%
• Experience with instructional design is nice to have

• Full medical, dental, and vision plans
• Flexible PTO
• Employer HSA contribution
• Nine company‑paid holidays
• 401(k) match: 3% after 90 days of employment
• Supportive culture with unique growth opportunities
• Hybrid in‑office and remote work: 2 days in‑office Tuesdays and Thursdays
• Paid parental leave and a two‑week “ease‑back” program for returning parents (part‑time at full pay)
• Company and team outings

Compensation: $60,000 - $75,000 annual compensation.

Note:

The compensation information that follows is a good faith estimate for Colorado‑based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.

Work authorization:
You must be authorized to work in the United States. The company is unable to provide sponsorship for workers.

Ortho Fi is an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Roles based outside of our Denver office can be located in Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please apply only if you can live and work full‑time in one of these states.