Senior Manager of Strategy & Operations for Digital Commerce (Remote

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The Senior Manager of Strategy & Operations will lead strategic projects, support annual planning and manage budget for the Digital Commerce Platform leadership team. You will be driving organizational effectiveness, strategic initiatives and cross-functional alignment. This role ensures seamless execution of priorities, transparent communication across the organization, and successful delivery of key initiatives that advance the digital commerce platform strategy. You will own the business management system, manage budgets, oversee key strategic initiatives, drive cross-functional communications and executive communication.

This position is remote with standard business hours in EST and works with global teams.

• Own and continuously refine the organization's 3-year vision, translating strategic hypotheses around market position, competitive threats, and operating model gaps into a documented artifact the organization can rally around
• Stress-test the vision against emerging signals and recommend course corrections to the Digital Commerce Platform Executive Director and his leadership team.
• Manage annual strategic planning for the Digital Commerce Platform organization
• Provide analysis and insights by building business models and investment cases based on key strategic questions facing the organization

• Partner with leadership to develop, refine, and execute organizational strategy and roadmaps and drive key cross-functional strategic initiatives
• Serve as a thought partner for the Digital Commerce Platform Executive Director and his leadership team on operational, technical, and strategic issues
• Translate strategic vision into actionable plans with clear milestones and accountability
• Provide structured decision support: gather inputs, analyze trade-offs, and frame recommendations to enable faster decision-making

• Own the full budget lifecycle including planning, allocation, tracking, and reforecasting across people, tools, vendors, and programs
• Build financial cases for investment decisions and maintain a rolling view of capital efficiency connecting spend directly to outcomes, not just projects

• Define and maintain the canonical set of organizational artifacts including roadmaps, KPIs, team charters, and decision logs and hold teams accountable for on-time, high-quality delivery
• Own the organization-level ROI and metrics framework defining what flow, value, and outcome mean at the Platform level
• Establish and maintain a robust, transparent business management system and continuously improve the BMS, treating the operating system as a product with its own backlog and iteration cycle
• Lead monthly and quarterly planning processes, including cross-functional business reviews
• Collaborate with leaders to design and optimize team processes and workflows to improve organizational efficiency
• Proactively identify opportunities for operational growth and efficiency

• Build and maintain strong relationships with stakeholders across the organization
• Coordinate complex, cross-functional initiatives
• Facilitate working sessions and workshops to drive collaboration
• Foster cross-team collaboration through shared frameworks and practices

• Design and run the organization's people development framework including capability assessment, skill gap identification, and targeted training programs
• Own onboarding for new operating processes and build career pathing frameworks appropriate to a persistent cross-functional team structure
• Partner with HR and Talent on organizational design implications to support organizational design and restructuring efforts
• Translate team feedback into actionable improvements
• Create and manage recognition programs and facilitate with…