Remote Customer Support Ops Analyst — Data-Driven Impact
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-09
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Tovala
Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
-
Business
Job Description & How to Apply Below
Tovala is seeking a Support Operations Analyst to optimize our customer support workforce, schedules, and real-time management across email, chat, phone, and other channels. You will work with Zendesk and Assembled to drive data-informed decisions and improve staffing efficiency.
The role emphasizes hands-on WFM, reporting, and cross-functional collaboration with Operations leadership to ensure smooth daily operations in a fast-growing startup.
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