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Remote Global CS Leader: Drive Retention & Growth
Remote / Online - Candidates ideally in
Oxnard, Ventura County, California, 93030, USA
Listed on 2026-08-09
Oxnard, Ventura County, California, 93030, USA
Listing for:
Phocas Software
Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Phocas Software is seeking a visionary Head of Customer Success to own GRR and drive proactive retention across regions. You will design scalable CS methodologies, build future leaders, and partner with Sales, Professional Services, Support, and Product to ensure customers realize value and renewals are earned.
The role requires strategic oversight, operational rigor, and global collaboration to scale our CS organization and protect a retained customer base as Phocas grows.
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