Deal Desk Analyst

Deal Desk Analyst

As a Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales, Customer Success, Finance, and Legal to support the commercial deal process. You will be responsible for pricing and quoting support, deal structuring, drafting Order Forms, managing Quantum's response to customer redlines, and ensuring opportunities are accurately closed in Salesforce (SFDC). Success in this role requires strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively across cross-functional teams in a fast-paced environment.

• Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success
• Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle
• Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals
• Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies
• Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner
• Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle
• Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process
• Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting

• Must be located in Eastern or Central Time Zone
• 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions
• Experience with Salesforce (SFDC) and a CPQ platform (Deal Hub preferred)
• Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders
• Ability to understand business objectives and translate them into practical, scalable commercial solutions
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, work independently, and own transactions from quote through execution
• Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams
• Customer-focused mindset with a commitment to delivering high-quality internal support and service
• Self-starter with a high degree of initiative, curiosity, and accountability

$80,000 - $100,000 a year Bonus Eligible

Recruitment Process

Note:

This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (30 minutes)

- Peer Interview (30 minutes) - Team Panel (30 minutes)

- COO & SVP of Legal Interview Panel (30 minutes)

- CEO Interview (30 minutes)

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

Mac Book and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As a leader in digital…