Strategic Provider Continuity Account Executive - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of mid-size to large Provider clients - typically organizations averaging approximately $2.5B in net patient revenue - during account transitions, organizational change, or elevated risk. This role manages complex account transitions, heightened client risk scenarios, and broad cross-functional coordination while proactively shaping strategies that protect retention, operational performance, and long-term partnership value.

This role provides leadership during periods of change on account strategy, transition governance, executive engagement, and risk mitigation until permanent account ownership is established. The role will influence business outcomes through executive alignment, issue resolution, proactive opportunity preservation, and disciplined account planning. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction-not quota attainment.

This role partners closely with senior Market Leadership, Growth, Operations, Product, Technology, and Delivery leaders to minimize disruption, sustain executive confidence, and ensure continuity across more complex strategic accounts. Solid executive presence, enterprise thinking, the ability to lead across the matrix, and the discipline to maintain visibility to account strategy, stakeholder priorities, and current solution footprint are critical.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Lead continuity strategy for a portfolio of mid-size to large Provider clients during transitions, elevated risk situations, and organizational change
• Develop and maintain senior executive relationships, proactively advising on business risks, opportunities, and account strategies that protect long-term value
• Direct transition governance, stabilization planning, executive communications, and cross-functional decision-making for more complex client environments
• Assess and communicate the value of Optum solutions during periods of transition to sustain confidence and maximize benefit from the client's investment, with particular focus on effectively positioning AI-enabled solutions as part of the broader Optum value story
• Anticipate service, operational, and relationship risks across a broad portfolio and drive mitigation strategies to reduce disruption and preserve retention outcomes
• Lead team members across the matrix and influence leaders across Operations, Product, Technology, Growth, and Delivery to align priorities and accelerate issue resolution
• Lead business reviews, governance forums, and strategic discussions with clients that demonstrate value created, performance outcomes, and opportunities to strengthen account stability and long-term partnership value
• Adopt an AI-first mindset to maintaining disciplined account planning, stakeholder mapping, and visibility to current solution footprint and opportunity preservation during periods of change
• Partner with Growth and market leadership to preserve expansion opportunities, inform account plans, and strengthen long-term partnership positioning
• Represent the voice of the customer to internal partners to inform service improvements, roadmap priorities, and account strategy
• Identify recurring…