Principal Engagement Manager

Principal Engagement Manager based in Canada. We are seeking a senior client-facing delivery leader to drive complex transformation programs and shape how large-scale implementations are delivered.

This role sits at the intersection of strategy, customer success, and operational excellence, partnering with executive stakeholders and cross-functional teams.

You will lead high-impact engagements, define scalable delivery frameworks, and influence the future of professional services practices.

The position requires a strategic mindset, strong business acumen, and the ability to navigate complex government and enterprise environments.

You will act as a trusted advisor to senior leaders while mentoring teams and driving continuous improvement across delivery operations.

This is an opportunity to make a measurable impact by helping organizations deliver better digital experiences to their communities.

• Own end-to-end delivery of high-visibility, complex transformation programs, managing governance, timelines, budgets, milestones, risks, and success metrics across multiple client engagements.
• Define delivery strategies and align cross-functional teams, including implementation specialists, architects, technical teams, product teams, and engineering stakeholders, around shared business outcomes.
• Develop and improve scalable delivery frameworks, methodologies, feedback loops, and operational practices to increase consistency and efficiency.
• Act as a strategic advisor to executive-level stakeholders, building trusted relationships with senior government leaders, technology executives, and business decision-makers.
• Lead executive meetings, steering committees, and strategic discussions by connecting project progress to measurable organizational outcomes.
• Anticipate risks, manage complex stakeholder dynamics, resolve challenges proactively, and create effective contingency plans.
• Establish data-driven quality practices, performance metrics, and continuous improvement initiatives to strengthen delivery excellence.
• Optimize resource planning across multiple engagements while balancing customer outcomes, team capacity, and operational sustainability.
• Capture customer insights and translate project learnings into organizational knowledge, delivery playbooks, and product improvement opportunities.
• Mentor and develop senior delivery professionals through coaching, knowledge sharing, and hands-on guidance.
• Support strategic planning initiatives by identifying business opportunities and contributing insights from customer and market experience.
• Provide executive-level reporting on engagement performance, risks, opportunities, and strategic progress.

• 12+ years of experience leading enterprise-level or government transformation engagements within SaaS, professional services, technology consulting, or civic technology environments.
• Proven experience managing complex, high-risk, multi-stakeholder programs from strategy through successful delivery.
• Demonstrated expertise in designing delivery frameworks, operational processes, and continuous improvement models.
• Strong executive communication skills with the ability to influence senior stakeholders and lead strategic conversations.
• Deep understanding of project management and agile methodologies applied to large-scale transformation initiatives.
• Strong financial acumen, including budget forecasting, cost management, margin analysis, and delivery performance tracking.
• Ability to define success metrics, analyze performance data, and communicate insights through compelling business narratives.
• Exceptional stakeholder management skills with experience resolving conflicts and aligning diverse groups toward common goals.
• Strong problem-solving capabilities with the ability to create frameworks and solutions for ambiguous challenges.
• Experience mentoring senior professionals and contributing to organizational capability development.
• Familiarity with public sector, government technology, permitting, licensing, or digital service delivery environments is strongly preferred.
• Ability to travel approximately 30-40% within Canada and the United States.
• Experience with Salesforce-based platforms, system integrator partnerships, organizational change management frameworks, or AI-enabled delivery practices is a plus.

• Competitive compensation package with a base salary range of approximately $195K-$235K, depending on skills, experience, and qualifications.
• Fully remote work opportunity with flexibility to manage work effectively.
• Comprehensive benefits designed to support employees and their families.
• Generous time-off policies and support for work-life balance.
• Opportunity to influence the future of digital transformation delivery practices.
• Collaborative environment focused on ownership, innovation, continuous learning, and professional growth.
• Inclusive workplace culture that values diverse perspectives and experiences.
• Opportunities to work on meaningful projects impacting communities and public…