Research Operations Specialist

Business Intelligence Specialist
- Operations

At Alix Partners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honouring the needs of our employees, clients, and communities, Alix Partners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices.

We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. Alix Partners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an Alix Partners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

Working closely with BIC leadership, the Business Intelligence Specialist
- Operations role will help to manage the various operational processes that exist across the function. The successful candidate will play a central role in developing and executing key operational processes that drive the success of the function, evolve our culture, and ensure that we provide a seamless service to our internal clients and our team.

The Research Operations Specialist, know internally as Business Intelligence Specialist
- Operations, is a full-time role located in Dallas, Texas and reports to a Business Intelligence Senior Specialist. Paid relocation is not available for this position.

Administer global BIC research contracts, including evaluating renewal needs, periodically reviewing usage, onboarding new users (offboarding departing employees) and allocating invoice costs to various Industries and Service Lines within Alix Partners. Aid colleagues in implementing new research resources, guiding them through the process on their business case (budgets, checks, approvals, demos, procurement) to ensure agreement by all parties. Serve as a key relationship manager for BIC research and information providers, including: day-to-day vendor interactions, annual contract and fee negotiations, coordinating regular business reviews and update meetings, and facilitating user training to maximize resource adoption and value.

Maintain and continuously improve core operational processes that support the effective day-to-day functioning of the Business Intelligence Center (BIC). Coordinate and facilitate monthly team meetings and communications, administer onboarding activities for new team members, and maintain BIC policies, procedures, and documentation to ensure compliance, consistency, and effective risk management. Regularly review and update the BIC internal pages (BICHub and Vault) working with members of the Knowledge Management team.

Additional responsibilities as identified.

This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you'll bring Minimum one (1) year of relevant experience, professional services environment preferred. Bachelor's degree highly preferred. Work experience may be considered in lieu of degree. Results-oriented with the ability to connect day-to-day activities to broader business objectives, prioritize effectively, and follow through to deliver timely, high-quality outcomes. Ability to help surface new ideas Effective communication skills, both verbal and written in English, with the ability to deliver clear messages, collaborate effectively within and across teams, interpret requirements, establish clear objectives, build timelines, and provide regular updates on progress, outcomes, and recommendations Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivity.

Proficiency in various internal and external tools/platforms used to support both research and operations is highly preferred including, but not limited to:
SharePoint (Alix Hub –…