Senior Business Coach, Delivery Service Partner Program (Fulfillment & Operations

Senior Business Coach, Delivery Service Partner Program

Job :  |  Services LLC

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas.

This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature‑state optimization. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion.
• Conduct data‑driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives.
• Build and maintain productive relationships with regional stakeholders.
• Identify operational inefficiencies and champion process improvements across the network.
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience.

• Drive both strategic initiatives and tactical execution to achieve business objectives, leveraging industry expertise to establish priorities and develop sustainable long‑term solutions.
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross‑functional priorities.
• Demonstrate sound judgment in solution design, balancing complexity with efficiency.
• Lead resolution of complex business challenges through detailed analysis and effective escalation management.
• Foster collaborative relationships across multiple business units and organizational levels.
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management.
• Deliver compelling verbal and written communications, including executive‑level presentations and strategic recommendations.

Position is headquartered at either the Nashville or New York City Hub. The work arrangement includes a structured mix of office presence, field travel, and remote work days, with one week per month dedicated to in‑office collaboration at the respective Hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks per month to support a portfolio of Delivery Service Partners.

The role requires a flexible schedule and comfort with regular travel.

At Amazon Logistics, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. We partner with a network of small independent delivery businesses and the independent contractor community to deliver customer orders, utilizing continuous improvement initiatives and creative thinking to ensure efficient delivery.

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• Bachelor’s degree or equivalent experience.

• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• Master’s degree or…