Strategic Partnership Advisor (Remote

WCG’s clinical solutions are built on a foundation of best-in‑class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the front lines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

The expected base salary range for this position is $71,500 - $100,000. This salary range may vary based on the candidate's qualifications, experience, skills, education, and geographic location.

The Strategic Partnership Advisor is responsible for building partnerships with key clients, focused on aligning organizational capabilities with client goals to drive strategic value. This role works closely with the Client Success Manager to ensure long-term partnership success and innovation and serves as an internal point of contact for day-to-day client needs, coordinating WCG resources to deliver exceptional service and value.

The Strategic Partnership Advisor is the operational backbone working behind the scenes to ensure the client receives timely information and response, actionable insights, and coordinated service across internal departments. By synthesizing client goals, industry trends, and regulatory updates, the Strategic Partnership Advisor works with the Client Success Manager to deliver exceptional service and strategic guidance to clients.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Play a vital role in client satisfaction, retention, and growth by managing internal communications, preparing reports, and facilitating cross-functional collaboration.
• Partner with Client Success Managers to develop and refine account strategies and success plans. Contribute to internal innovation by sharing client insights and identifying service enhancement opportunities.
• Participate in internal strategic planning sessions to understand clients’ evolving needs, priorities, and opportunities. Provide insights and recommendations based on industry trends, regulatory changes, and client feedback.
• Collaboratively work with Client Support Services, Quality, and Operations to manage and resolve escalated client issues that arise. Add escalated client concerns to internal tracker.
• Meet and/or exceed all KPIs and performance metrics.
• Prepare for, conduct, or attend study kick off calls or regular client meetings to build customer intimacy with WCG.
• Anticipate and prevent any service issues when possible. When prevention is not possible, assess and resolve issues using best judgment to ensure client satisfaction.
• Research and provide feedback to clients regarding concerns, such as billing/budgeting, communications, and operational processes.
• Track the status of study and site submissions, when necessary, by working independently and with other departments to obtain needed information.
• Act as the primary project manager to identify, document, and implement internal process rules (PACS) for clients. Work with all internal departments to ensure an understanding of clients’ needs and expectations.
• Keep abreast of unanticipated problems or non-compliance to ensure (institution) clients are informed of the issues prior to Board and following Board action.
• Assist or conduct training for clients for a clear understanding of submission processes and electronic portal usage.
• Collaborate with Business Development and Client Success Managers to instruct clients in the operations process flow through outcome documentation to be sent to clients and client sites.
• Responsible for assisting with internal and external reports, including composing reports for institutional affiliates and compiling data for audits and accreditation.
• Ensure all client contact information is current by regularly auditing study information to ensure notifications required by the…