Mapping Specialist

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands.

As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:
We challenge the status quo with creativity and innovation as our true north. Better together:
We check our egos at the door. We work together, so we win together.

To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at  Please provide your contact information and the details of your request so we can best assist you.

The Mapping Specialist (MSI) is a client-facing position, functioning independently or as part of a specialized team. The Mapping Specialist is assigned to a portfolio of client accounts. The Mapping Specialist is responsible for the organizational mapping setup of the survey, which directly impacts how these hospitals and healthcare systems review and utilize the results of their Press Ganey Employee Experience survey feedback from their employees and physicians.

This role analyzes and synthesizes the client’s Human Resource data and builds the organization’s hierarchy/reporting structure within the online Engagement survey platform. This role works closely with the client to formulate solutions, provide recommendations, and complete organizational mapping in accordance with the client’s timeline and unique needs. The role works in collaboration with internal teams.

• Leads clients through workforce survey organizational mapping and data collection processes
• Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
• Audits, interprets, and advises clients on the organizational mapping…