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Staff UX Researcher: AI‑Driven Enterprise CX (Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-13
Northern, Floyd County, Kentucky, USA
Listing for:
ServiceNow
Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Location: Northern
Service Now seeks a Staff UX Researcher for Customer Service Management to drive enterprise-level research across product, UX and customer research. You will build relationships with lead enterprise customers, translate needs into actionable insights, and collaborate with product managers and designers to shape strategy and roadmaps.
You will also evaluate AI-enabled features, conduct usability studies, and mentor the team to advance the practice.
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