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CX Strategy & Ops Lead (Remote

Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listing for: Ka'Chava
Remote/Work from Home position
Listed on 2026-08-15
Job specializations:
  • Business
    Client Relationship Management, Customer Success Management
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management
Salary/Wage Range or Industry Benchmark: 85000 - 110000 USD Yearly USD 85000.00 110000.00 YEAR
Job Description & How to Apply Below
Position: CX Strategy & Ops Lead (Remote)

Ka'Chava is seeking a Customer Experience Manager to serve as the operational backbone of the CX department. You will own people, vendor relationships, and performance outcomes to drive a proactive, strategically connected CX function across the business.

The role sits at the intersection of customer insight and internal collaboration, building reporting rhythms, escalation paths, and strong internal partnerships to ensure customer signals drive meaningful action.

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