Senior Business & Technology Transformation Advisor

Senior Business & Technology Transformation Advisor

The Senior Business & Technology Transformation Advisor partners with internal business and technology stakeholders to assess current-state capabilities, define future-state operating needs, and develop practical roadmaps that enable organizational and technology change. This role leads discovery, analysis, and stakeholder engagement activities to identify challenges, opportunities, capability gaps, and solution options across complex business functions.

Working closely with business stakeholders, Product Engineering, and other technical teams, the role translates business objectives into actionable recommendations, future-state capabilities, and prioritized initiatives. The position combines hands-on analysis with workshop facilitation to support informed decision-making, investment planning, and successful business transformation.

This role operates with a high degree of independence and is responsible for shaping initiatives and providing strategic direction, but is not accountable for day-to-day project management or project delivery execution.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Initiative Shaping

• Lead project initiation activities, including problem framing, scoping, objectives, and success measures.
• Facilitate discovery workshops and working sessions with business and technology stakeholders.
• Build a shared understanding of business challenges, opportunities, priorities, and desired outcomes.
• Establish initiative scope, guiding principles, and key assumptions.
• dependencies.

Business Capability Assessment

• Assess current-state business capabilities, processes, and operating practices.
• Perform capability mapping and gap analysis to identify improvement opportunities and future-state needs.
• Evaluate organizational impacts, dependencies, constraints, and readiness factors.
• Facilitate the definition of future-state capabilities, processes, and operating approaches required to achieve business objectives.
• Create business capability assessments, future-state recommendations, and decision materials that support planning and investment decisions.

Design and Solution Evaluation

• Analyze business processes, workflows, and system interactions.
• Partner closely with Product Engineering and technical stakeholders to shape solution direction, evaluate options, and ensure alignment between business objectives and technical capabilities.
• Assess solution alternatives, trade-offs, risks, dependencies, and implementation considerations.
• Develop recommendations that balance business value, organizational impact, and delivery feasibility.
• Present findings and recommendations to support stakeholder decision-making.

Roadmap Development

• Develop practical roadmaps that translate future-state capabilities into actionable initiatives.
• Prioritize work based on business value, dependencies, organizational readiness, and delivery feasibility.
• Identify key milestones, sequencing considerations, risks, and implementation impacts.
• Support initiative planning by ensuring clear alignment between desired outcomes and delivery activities

Stakeholder Partnership & Leadership

• Build strong relationships across business and technology teams.
• Facilitate…