Product Management Advisor, Operations & Strategic Enablement

• • Serve as the operational lead for Encircle Rx support and administration activities
• • Manage request intake, prioritization, and governance processes
• • Assess workload demand and recommend resource allocation strategies
• • Develop scalable processes and standards for product support operations
• • Identify inefficiencies and implement workflow solutions to reduce manual effort and improve turnaround times
• • Drive process improvements, automation opportunities, and self-service resources
• • Partner with Product, Sales, Account Management, Implementation, Operations, and client-facing teams
• • Provide guidance on product administration, operational processes, reporting, and program requirements
• • Troubleshoot complex issues, identify root causes, and implement sustainable solutions
• • Develop tools and resources that improve team efficiency and effectiveness
• • Monitor workload, request trends, support volumes, and capacity metrics
• • Analyze data and provide actionable insights for decision-making and prioritization
• • Develop reports and dashboards for operational planning and performance management
• • Maintain product support documentation, templates, FAQs, and knowledge repositories
• • Develop standardized tools and resources and foster knowledge-sharing practices

• Bachelor's degree or equivalent work experience
• Experience in product operations, business operations, program administration, healthcare operations, or related functions
• Strong analytical, problem-solving, and data interpretation skills
• Experience developing, redesigning, and improving business processes, operational workflows, and governance practices
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong communication, stakeholder management, and cross-functional leadership skills
• Advanced proficiency in Microsoft Excel, reporting tools, dashboards, performance metrics, and business documentation
• Experience supporting pharmacy benefit management (PBM), healthcare, or pharmacy-related programs
• Knowledge of automation tools, continuous improvement methodologies, and workflow optimization
• For home work, cable broadband or fiber optic internet service with at least 10
  
  Mbps download/5
  
  Mbps upload

Demonstrates expertise in product operations and process improvement, with a strong focus on data analysis, workflow optimization, and cross-functional collaboration. Proficient in developing tools and resources that enhance operational efficiency and support decision-making.

• Product Operations Management
• Data Analysis and Interpretation
• Process Improvement and Workflow Optimization
• Cross-Functional Leadership
• Advanced Microsoft Excel Proficiency

• Data Analysis
• Process Improvement
• Workflow Optimization
• Operational Workflows
• Governance Practices
• Reporting Tools
• Performance Metrics
• Business Documentation
• Troubleshooting
• Resource Allocation

• Analytical Skills
• Problem-Solving
• Communication Skills
• Stakeholder Management
• Ability to Manage Multiple Priorities

• Healthcare Operations
• Pharmacy Benefit Management
• Product Support
• Operational Planning
• Knowledge Sharing

• Microsoft Excel
• Reporting Tools
• Dashboards
• Automation Tools