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Remote Collections & AI Strategy Lead
Remote / Online - Candidates ideally in
ON, K6U, Canada
Listed on 2026-08-17
ON, K6U, Canada
Listing for:
Affirm
Remote/Work from Home
position Listed on 2026-08-17
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Affirm is seeking a Resolutions Manager to own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels. You will drive customer outcomes, operational efficiency, and recovery performance through vendor management, digital strategy, and AI-enabled servicing.
You will collaborate with Product, Engineering, Analytics, Compliance, and Operations to improve customer engagement, scale innovative solutions, and govern
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