Remote Retail CX Policy Expert

Location: Montreal

Elevate customer experience standards by becoming a Retail CX Policy Expert with micro
1. Help shape AI-powered CX systems through your expertise in US retail policies and practices.

As a contractor, you will create authentic return, refund, and eligibility policies that reflect real-world retail operations in the US. This role requires 3-5 years of hands-on CX experience to document nuanced scenarios and provide clear customer resolutions. Your contributions will enhance AI systems with practical guidelines, influencing their operational effectiveness and end-user satisfaction.

Key Responsibilities:

• Author detailed return and refund policies in line with US standards

• Design complex customer-service scenarios to highlight policy gaps

• Establish resolutions for both standard and exceptional situations

• Create rubrics for assessing AI agent performance

• Collaborate with teams to refine policies as project needs evolve

Requirements:

• 3–5 years in US retail or e-commerce CX operations

• Experience in authoring return and eligibility policies

• Strong understanding of US retail conventions

• Excellent writing and communication skills

• Bachelor’s degree preferred or equivalent experience

Contribute your expertise to redefine CX policy standards and enhance AI effectiveness in retail.
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