Technology Change Manager - A&F Co Job Columbus Ohio USA,Business

Position: Technology Change Manager - A&F Co.
Job Description:

The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.

What Will You Be Doing?

Key Responsibilities:

Change Planning & Execution (ADKAR)

Own full ADKAR lifecycle: impact, risk, communications, training, adoption
Conduct change impact and readiness assessments
Identify risks/resistance and execute mitigation plans
Own training strategy and deliverables (course outlines, curriculum, and training documentation)
Deliver all change artifacts (comms, stakeholder plans, adoption tracking)

Agile Delivery Integration

Align change work to Agile lifecycle (design build test release adoption)
Embed change activities into project plans and sprint cycles
Partner closely with product, tech, and project teams

Stakeholder Alignment & Communication

Clearly articulate the "why" behind changes
Build alignment across business + technology stakeholders
Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
Drive engagement and buy-in at all levels

Strategic Thinking & Business Alignment

Connect change efforts to business outcomes, operating model, and future state
Identify adoption risks and influence solution/design improvements
Monitor adoption metrics and adjust plans to improve outcomes

Leadership & Influence

Coach leaders and teams through change
Influence without authority across cross-functional teams
Act as a trusted partner to both technologists and functional leaders

What Do You Need to Bring?

Required Qualifications (Must-Haves)

Minimum 3 years of change management experience (non-negotiable)
Proven experience executing end-to-end change (ADKAR or similar)
Strong communication and executive storytelling skills
Ability to build relationships and drive alignment across stakeholders
Experience supportingenterprise technology or transformation initiatives
Strong problem-solving and strategic thinking skills
Ability to operate independently in a fast-paced, ambiguous environment

Preferred Qualifications (Nice-to-Haves)

Change management certification (e.g., Prosci)
Experience working in Agile / product delivery environments
Exposure to large-scale digital, data, or AI transformations

Success Measures

High adoption and effective use of new tools/processes
Strong stakeholder alignment and positive feedback
On-time delivery of change plans and deliverables
Measurable improvement in adoption, engagement, and business outcomes
Ability to proactively identify and mitigate adoption risks

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program
401(K) savings plan with company match
Annual company wide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , and

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.