Director, Product Enablement and Performance, Clinical Decision Support- OI Product - Remote

Director Of Product Enablement & Performance

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

The Director of Product Enablement & Performance serves as a strategic partner to healthcare clients and internal stakeholders, ensuring successful adoption, optimization, and long-term value realization of Optum's Utilization Management Hospital Services product portfolio.

This role acts as the central connector across clinical operations, product management, technology, implementation, customer success, account management, and renewal teams. The Director is responsible for aligning diverse stakeholder groups, driving governance and performance management processes, and ensuring clients achieve measurable clinical, operational, and financial outcomes throughout the customer lifecycle.

Working directly with clinicians, healthcare operators, technology leaders, and executive client sponsors, this leader will guide implementation readiness, clinical workflow optimization, change management initiatives, value realization activities, and ongoing customer engagement. The role is instrumental in supporting a mature product portfolio, strengthening client relationships, accelerating adoption, and positioning the business for future growth.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Client Relationship Management & Value Realization
  • Serve as a trusted advisor and primary relationship leader for strategic client stakeholders
  • Develop and maintain executive-level client relationships, serving as a key partner throughout the product lifecycle
  • Define, implement, and oversee value management strategies that demonstrate clinical, operational, and financial impact
  • Lead performance reviews, value realization discussions, and customer success initiatives to maximize client outcomes and satisfaction
  • Identify opportunities to strengthen customer partnerships, improve adoption, and support portfolio growth and renewals
• Cross-Functional Leadership & Governance
  • Act as the central hub connecting clinical operations, technology, implementation, product management, sales, customer success, and account teams
  • Establish and reinforce governance structures, operating models, and performance frameworks across matrixed organizations
  • Align stakeholders around strategic objectives, priorities, performance outcomes, and customer commitments
  • Coordinate activities across evolving teams, products, and organizational structures to ensure seamless execution
  • Drive enterprise-wide collaboration and accountability across multiple business functions
• Product Enablement & Operational Readiness
  • Partner with implementation teams to support successful onboarding and operational readiness activities
  • Ensure clinical and operational workflows are optimized to maximize product effectiveness and user adoption
  • Develop scalable enablement strategies, best practices, and operational frameworks that support long-term success
  • Collaborate with product and technology teams to provide customer insights that influence product enhancements and roadmap priorities
• Clinical Operations & Change Management
  • Partner with clinicians and healthcare operations leaders to understand workflow needs and support successful organizational change
  • Lead clinical change management initiatives that drive adoption and integration into healthcare delivery environments
  • Support development of clinical communications, training materials, educational resources, and workflow guidance
  • Provide expertise on utilization management workflows and clinical decision support processes to improve customer outcomes
• Performance Management
  • Define and monitor key performance indicators related to adoption, utilization, customer outcomes, satisfaction, and renewals
  • Establish measurement frameworks that assess clinical, operational, and business impact
  • Analyze trends, identify risks and opportunities, and lead proactive improvement efforts
  • Drive continuous improvement initiatives that enhance customer experience and portfolio performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of healthcare, SaaS, product enablement, healthcare technology, or clinical operations experience
• 5+…