Business Operations Manager

This is a fully remote position. This role can be performed from anywhere in the United States.

Since 2019, College APP has been a fast-paced, fast-growing Education Technology company serving higher education institutions across the United States. Our proprietary platform is used by nearly 300 colleges and universities to identify adult learners with "intent to enroll" in additional education, allowing our partners to focus their recruitment efforts on the individuals most likely to engage while significantly improving marketing efficiency and return on investment.

Over the past several years, our growth has expanded beyond institutional partnerships into statewide initiatives, workforce development, grant-funded programs, and strategic consulting engagements. As our solutions continue to evolve, we are looking for experienced professionals who enjoy solving complex challenges, building trusted client relationships, and helping institutions achieve their goals.

College APP is looking for a Business Operations Manager to work closely with the Chief Operating Officer and help increase operational capacity across the organization.

This is a high-trust, cross-functional role that operates as a close partner to the COO, combining business operations, executive-level coordination, project management, and hands-on problem solving across the company. The Business Operations Manager will help organize priorities, filter and clarify incoming requests, manage follow-up, support routine operational processes, and keep work moving across departments.

This is not a traditional Operations Manager role focused solely on process execution. It sits somewhere between senior executive support and hands-on operational coordination, with responsibilities that will shift based on what the COO and company need at any given time.

The work will not always arrive with complete instructions. The person in this role must be comfortable gathering context, recognizing patterns, making reasonable recommendations, and identifying what can be handled independently versus what requires the COO's involvement.

Under the direction of the Chief Operating Officer, it is expected that the Business Operations Manager will:

• Serve as a primary point of coordination for operational requests directed to the COO.

• Organize incoming requests, clarify what is needed, gather relevant information, and track deadlines and dependencies so nothing falls through the cracks.

• Coordinate contract routing, signatures, document storage, and status follow-up

• Support routine customer and technical onboarding processes using existing tools, scripts, and automations.

• Assist with basic reporting, information gathering, meeting preparation, and follow-up.

• Answer routine operational questions using information available in Salesforce and other company systems.

• Develop a strong understanding of what is happening across departments and connect team members with the appropriate information, process, or owner.

• Review documents, reports, and requests for accuracy, completeness, and inconsistencies.

• Support testing and quality control for internal systems, automations, emails, forms, and workflows.

• Maintain continuity when the COO is unavailable by handling routine matters, communicating status, and escalating appropriately.

• Identify recurring interruptions, inefficiencies, or information gaps and recommend practical improvements.

• Document recurring processes and maintain clear internal reference materials

• Flex across these responsibilities as the needs of the company and the COO shift and evolve over time.

• Five years of relevant experience in business operations, executive operations, operational coordination, senior administrative support, or a related role.

• Three years of experience working directly with a senior executive, founder, or functional leader.

• Demonstrated ability to prioritize requests, coordinate competing demands, and manage follow-through.

• Strong attention to detail and a track record of producing accurate, polished work.

• Excellent written and verbal communication skills.

• Ability to work independently…