Chief of Staff

Presidio is a remote-first Shopify product studio that designs high-performance apps, themes, and ecommerce experiences to help merchants grow. Since 2015, the team has partnered with over 500 brands, built more than 150 custom Shopify sites, and powered over 60,000 stores through its themes. With a team of 50+ professionals across the U.S., Canada, and Europe, Presidio focuses on scalable, efficient solutions for brands of all sizes.

The company emphasizes collaboration, innovation, and data-driven decision-making to optimize online retail performance for its clients.

The Chief of Staff is a full-time, hybrid role based in Miami, FL, with flexibility for part-time work from home. This role will work closely with the executive leadership team to drive strategic initiatives, streamline operations, and ensure cross-functional alignment across product, engineering, marketing, and client success. Day-to-day responsibilities include coordinating executive priorities, preparing and reviewing reports and presentations, overseeing key projects and OKRs, and facilitating communication between leadership and teams.

The Chief of Staff will support planning cycles, manage meeting agendas and follow-ups, monitor company performance metrics, and identify opportunities to improve processes and organizational effectiveness. This role also involves acting as a trusted advisor to leadership, anticipating needs, and helping translate strategy into clear, actionable plans.

• Operational Oversight: Oversee the daily operations of the company, ensuring efficiency and productivity across all departments.
• Process Improvement: Identify and implement process improvements to streamline operations and enhance productivity.
• Internal Project Coordination: Ensure timely delivery of projects by coordinating with different teams and managing resources effectively.
• Budget Management: Oversee budgeting and resource allocation to ensure optimal use of company resources.
• Performance Monitoring: Track and report on key performance indicators (KPIs) to ensure the company meets its operational goals.
• HR Support: Assist with HR functions, including recruitment, onboarding, performance reviews, and employee development.
• Finance & Reporting: Support the monthly close, reconciliation, and reporting across entities, working with bookkeepers and outside accountants; help maintain forecasts and budgets.
• Legal & Contracts: Coordinate the contract lifecycle — MSAs, SOWs, client and vendor agreements — in partnership with outside counsel.
• Systems & Tooling: Own the internal tool stack — evaluating, consolidating, and administering the software the company runs on.
• Strategic Planning: Collaborate with the executive team to develop and implement strategic plans to support the company's growth, including corporate and M&A initiatives.

We're looking for someone who treats AI as a core part of how they operate:

• AI-Powered Automation: Use AI tools to automate and accelerate internal workflows — reporting, reconciliation, recruiting, and routine back-office tasks — so a lean team can operate like a much larger one.
• AI-Assisted Tooling: Prototype and ship lightweight internal apps, integrations, and automations that remove manual work across finance, ops, and go-to-market.
• AI in Our Product & Dev Work: Partner with our engineering and product teams as they build AI-powered features into our Shopify apps and themes, understanding the workflows and delivery implications well enough to keep projects moving.
• Responsible Adoption: Evaluate new AI tools, set sensible guardrails, and help the team adopt them in a way that's practical, secure, and genuinely useful.

• Experience: Minimum of 5 years in an operations management, chief-of-staff, or founder's-office role, preferably in the tech or management consulting industry.
• Self-motivated: Eager to take on projects and get them across the finish line with limited oversight from management.
• Problem-Solving: Strong problem-solving skills with the ability to adapt to changing priorities and workflows.
• AI-Native: Fluent with modern AI tools and a demonstrated habit of using them to automate work and build simple tooling; comfort partnering with technical teams on AI-related product work is a plus.
• Communication: Excellent communication and interpersonal skills, capable of effectively interacting with team members, clients, and stakeholders.
• Organizational
  
  Skills:
  
  Strong organizational skills with a keen eye for detail and the ability to multitask.
• Tech Savvy: Familiarity with ecommerce platforms, specifically Shopify, and a strong understanding of tech operations.