Customs Specialist

## Customs Specialist Apply remote type:
Hybrid locations:
Long Beach, CA United States of America:
Phoenix, AZ United States of America time type:
Full time posted on:
Posted Todayjob requisition :
R49068C.H. Robinson is looking for a
** Customs Specialist
** who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations.

If you thrive in a fast-paced environment where your expertise directly impacts customers and business performance, we encourage you to apply.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.#
** Responsibilities:
** The duties and responsibilities of this position consist of, but are not limited to, the following:
* Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance
* Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns
* Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections
* Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes
* Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers
* Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery
* Own and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellence
* Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues
* Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness
* Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management#
*
* Required Qualifications:

*** High School Diploma or GED
* Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents#
*
* Preferred Qualifications:

*** Associate or bachelor's degree from an accredited college or university in related field
* Experience supporting automation-enabled workflows or BPO-integrated operations
* Familiarity with customs exams, government agency holds, or dangerous goods processes
* Knowledge of ABI, AMS queries, or entry summary components
* Proficient in Microsoft Office Suite of programs
* Prior experience in customer-facing operational support or escalation management
* Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain
* Excellent communication, prioritization, and multi-tasking skills
* Excellent customer service skills and follow up to be utilized with customers and the network
* Proven track record of dealing with customers and being client focused
* Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
* Reputation for logical, methodical and expedient approach to problem resolution
* High level of attention to detail
* Ability to work in a fast-paced and deadline-driven office environment
* Values a diverse and inclusive work environment
* Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role. Candidates must be able to pass an…