Services Specialist

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders.

Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.

Beacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon’s Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies.

Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology.

The Services Specialist will work within the Sleep View Direct department and report to the Manager, Services. This is a first-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Services Specialist plays an important role in delivering a positive patient and customer experience by providing timely, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team.

• 2+ years of experience in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment required.
• Associate degree or equivalent experience preferred.
• Experience communicating directly with patients or customers by phone.
• Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Experience documenting patient or customer interactions accurately and maintaining detailed records.
• Strong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
• Comfortable learning new technology, systems, and workflows.
• Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.
• A patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected.
• A collaborative approach, willingness to support teammates, and openness to giving and receiving feedback.
• Curiosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions.

The hourly rate for this role is $25/hr the hourly rate is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.