Strategic Partnership Advisor (Remote

ABOUT WCG

WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the front lines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

• Location:
  
  Cary, NC, Remote
• Organization: WCG IRB
• Job Type: Full Time
  - Regular

WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the front lines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.

• Comprehensive Benefits package
  - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

The expected base salary range for this position is $71,500 - $100,000. This salary range may vary based on the candidate's qualifications, experience, skills, education, and geographic location.

The Strategic Partnership Advisor is responsible for building partnerships with key clients, focused on aligning organizational capabilities with client goals to drive strategic value. This role works closely with the Client Success Manager to ensure long-term partnership success and innovation and serves as an internal point of contact for day-to-day client needs, coordinating WCG resources to deliver exceptional service and value.

The Strategic Partnership Advisor is the operational backbone working behind the scenes to ensure the client receives timely information and response, actionable insights, and coordinated service across internal departments. By synthesizing client goals, industry trends, and regulatory updates, the Strategic Partnership Advisor works with the Client Success Manager to deliver exceptional service and strategic guidance to clients.

• Play a vital role in client satisfaction, retention, and growth by managing internal communications, preparing reports, and facilitating cross-functional collaboration.
• Partner with Client Success Managers to develop and refine account strategies and success plans. Contribute to internal innovation by sharing client insights and identifying service enhancement opportunities.
• Participate in internal strategic planning sessions to understand clients’ evolving needs, priorities, and opportunities. Provide insights and recommendations based on industry trends, regulatory changes, and client feedback.
• Collaboratively work with Client Support Services, Quality, and Operations to manage and resolve escalated client issues that arise. Add escalated client concerns to internal tracker.
• Meet and/or exceed all KPIs and performance metrics.
• Prepare for, conduct, or attend study kick off calls or regular client meetings to build customer intimacy with WCG.
• Anticipate and prevent any service issues when possible. When prevention is not possible, assess and resolve issues using best…