Remote: Customer Success Operations Lead – Strategy & AI
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-20
Austin, Travis County, Texas, 78716, USA
Listing for:
Certinia
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Business
Business Analyst, AI Business & Operations, Operations Management
Job Description & How to Apply Below
Certinia is seeking a highly motivated Business Strategy and Operations Manager to join the Customer Operations team. This role focuses on long-term strategic projects, AI-enabled innovations, and managing essential technology for CS operations.
You will help sales and partner teams execute with scale and impact. The candidate will drive data-driven processes, optimize the CS tech stack, and lead change management initiatives to improve renewal forecasts and customer health insights.
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