Sr Dir Ent AI Enablement in Raleigh, North Carolina

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:
This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission

• Remote Work:
  We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off:
  Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package:
  Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services:
  Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:

The Sr. Director, Enterprise AI Enablement owns AI-for-Operators end to end - the workforce-facing leg of One Call's AI strategy. Reporting to the VP, Delivery Management with executive sponsorship from the CTO, this role is accountable for the strategy, the architecture, the P&L, the governance, and the executive championing that turn One Call's AI vision into measurable workforce productivity. This is a governor-and-strategist role, not a hands-on builder: you set the frame, own the guardrails, and lead a small, high-leverage nucleus - a Sr.

Manager and two differentiated individual contributors - that also serves as the Center of Excellence for the AI-for-Operators community of practice. You are the lever and the champion for AI for Operators at the executive table, owning the vision, the investment case, the operating boundaries, and the governance that make workforce AI defensible in a regulated, PHI/PII environment. Your success is measured in accelerated time-to-value and productivity gains across the enterprise - not in tools installed or automations you personally ship.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• OWN the AI-for-Operators strategy, architecture, and P&L - from vision to funded, governed capability.
• GOVERN responsible workforce AI use across a regulated enterprise - the accountable owner of AI-for-Operators governance.
• CHAMPION the capability at the executive level and hold its boundaries against adjacent AI organizations.

Strategy, Architecture & P&L - 30%

• Own the AI-for-Operators strategy and multi-year roadmap; translate One Call's AI vision into a funded, staged capability with clear outcomes.
• Own the P&L for the capability - vendor/license strategy (Claude, Notion, Linear, and successors), build-vs-buy calls, and investment prioritization tied to value delivered.
• Own the reference architecture for workforce-facing AI - how tools, shared assets, agents, and data seams fit together into a coherent, scalable whole.
• Set the outcome model (time-to-value, productivity/efficiency gains) and hold the nucleus and portfolio to it.

Governance & Responsible AI - 25%

• Own the AI-for-Operators…